Improvement sequence
A structured approach from diagnostic through implementation to sustained performance — five phases across three stages.
The Sequence
Five phases from diagnosis to sustained performance
A structured approach from diagnostic through implementation to sustained performance — five phases across three stages.
01 — Target Improvement
Diagnose
Identify gaps, quantify opportunity,
and build a results strategy.
Phase 01
Benefits Estimate
High-level sizing of the opportunity.
Duration: 1-2 weeks (before we start)
Cost: Embedded in qualification (no cost)
- Basic analytics based on available data
- Preliminary opportunity quantification
Gate: "Is there enough money on the table?"
Phase 02
Diagnostic
Deep dive into current operations.
Duration: Typically 4 weeks
Cost: Fixed fee (time & expenses)
- KPI Driver Structure
- Baseline Findings Record
- Performance Driver Execution Roadmap
Gate: "Are there clear causes and needed actions?"
02 — Improve Operations
Improve
Improve processes, align performance systems,
and coach managers through implementation.
Phase 03
Readiness
Setting up the tools and team for change.
Duration: 2-6 weeks (based on organization size)
Cost: Milestone fee (embedded or standalone)
- Competitive Advantage Summary
- Performance Management Model
- Management Training Materials
Gate: "Is my team aligned to capture the benefit?"
Phase 04
Implementation Sprint(s)
Rapid improvement projects of 8-12 weeks each to capture savings and enable the business to maintain future state.
Duration: 8-12 weeks (as many waves as desired)
Cost: Various contract structures (typically base + performance). Goal is for project to pay for itself through captured savings.
- Project Charter (A3)
- Driver-based Root Cause Analyses
- Standard weekly KPI report
- Future state controls
Gate: "Are we equipped long-term?"
03 — Generate Results
Sustain
Focus the organization, protect gains,
and embed long-term capability.
Phase 05
Sustainability
Long-term check-ins to lock in gains.
Duration: 1 week each (12+ months later)
Cost: 1 audit embedded in Implementation sprint (add'l for fixed fee)
- KPI trend analysis
- Behaviour assessment
- Corrective action plan
Gate: "Are we doing this on our own now?"
See how the diagnostic works.
Diagnostic process