Operations automation & scaling for a self-storage facility
- Location
- Ontario, Canada
- Year
- 2019
- Engagement
- Strategic Positioning: Business Model Optimization
Self Storage Business founded through conversion of city maintenance facility. Small scale of business forced a need for maximum revenue generation with minimal labor. Offsite management and increasing competition during period of low interest rates created additional complexity.
Our team created templates for common processes (signups, invoices). We developed centralized management dashboard to display customer information and facility KPIs. We linked dashboard to other software to build automated, self-serve options and minimize workload for owner.
Measurable impact
+14%
Earned revenue 14% higher than local competition (per sqft)
Real Estate
Measurable impact
+40%
Expanded facility 25% in 2020 and additional 40% in 2023
Real Estate
Measurable impact
0.10 FTE
Reduced owner workload from 0.75 FTE to 0.10 FTE and bartered with tenant for 2 hours / month contract labor
Real Estate