Ops leadership doubling profitability for a self-storage facility
- Location
- Ontario, Canada
- Year
- 2008
- Engagement
- Value Preservation: Interim & Fractional Leadership
Self-Storage facility established in 1997 required temporary operations support. Fractional COO / GM services were established but it was clear that the company was lacking in management systems. Project work was required to facilitate management and continuous improvement.
Our team developed record-keeping standards that tracked inventory, tenants and payments in one system. We established KPIs that could measure performance and indicate areas of opportunity. We created a project list with priority levels to maximize impact with limited hours.
Measurable impact
40%
40% increase in net assignable square footage (NASF)
Real Estate
Measurable impact
7%
Accounts past due decreased from 64% to 7% within 3 months
Real Estate
Measurable impact
97%
Occupancy improved from 86% to 97% over 6 months
Real Estate