Throughput roadmap saving $2.7M for a global insurance joint venture
- Location
- Indonesia
- Year
- 2019
- Engagement
- Profitability Improvement: Labour Optimization
Indonesian joint venture subsidiary of a top global insurer, seeking productivity improvement to manage growth. Referral from a previous Indonesian insurance client. Diagnostic performed over 5 weeks with focus on underwriting, claims, telemarketing and customer service.
Our team trained client project team on productivity improvement toolkit and methodology. We conducted job observations to identify opportunities and develop lost-time estimates. We assessed processes and management operating system through cross-functional teams.
Measurable impact
IDR 35b
IDR 35b annualized in labor productivity opportunity
Financial Services
Case snapshot
Improve pacing and workload distribution through development of management tools and behaviors
Financial Services
Measurable impact
6 mo
Developed implementation plan to be conducted over 6 months
Financial Services